Job Description

This position is a frontline position prioritizing customer service and optimizing book sales while representing Letterpress Play & Books and its goods, services and programs to the public. A bookseller is also responsible for the daily appearance of the store. 

Core Responsibilities:

• Customer service: 

• Customer service includes greeting customers and giving expert advice based on a strong knowledge of our store inventory based on determined customer needs. 

• Recommending and handselling books to customers, through making staff recommendations cards and verbally. 

• Enjoyment of being around and talking to people, and clearly communicating in person, on the phone, and via email. 

• A general awareness of the publishing industry will be extremely useful as will a helpful attitude, research skills, and the perseverance to find a book even when the customer isn’t able to provide a lot of information.

• Operations: 

• Manage daily store functions, including opening/closing tasks

• Point-of-sale transactions include sales, customer returns/exchanges, taking special orders and gift-wrapping.

• Maintaining a comfortable bookstore environment including keeping the store clean, safe, and comfortable for customers and staff. 

• Duties include dusting, sweeping, cleaning bathroom facilities, trash, and recycling, as assigned

• Assist with the facilitation of in-store and/or off-site events, including helping with inventory management/transport, giving a short introduction to an event, setting up/breaking down the event area, helping with A/V setup

• Merchandising and Marketing: 

• Basic merchandising including: receiving inventory, shelving, creating displays, organizing books and other merchandise, and yearly inventory.

• Participating in marketing and promotions includes contributions to social media, writing staff recommendation cards, and involvement in events and promotions, as needed.

• Loss prevention: 

• Use of Point of Sale as trained, to ensure little to no operational loss

• Awareness of customers behavior while in the bookstore, to protect company assets. Notify the manager if shoplifting is suspected. 

• Human Resources:

• Arrive to work on time, ready to work. 

• Follow all LLP+B policies as outlined in the handbook. 

Core Competencies:

• Basic computer skills, including MS Office and the ability to learn new systems, like our Point of Sale system (Shopify/Emersoft) and other databases, as needed.

• Creative problem-solver and self-starter

• Able to work with minimal supervision after training

• Show initiative to do what needs to be done, to the best of your knowledge and ability, even without explicit instructions.

• Ability to ask clarifying questions, and help, when needed.

• Attention to detail and strong organizational skills.

• Strong communication skills, both verbal and written.

• Excellent time management skills and the ability to prioritize tasks.

• Must have a comfort level interacting with children.

Other requirements:

• Ability to bend, stoop, and lift up to 40 pounds.  

• Ability to be on your feet for hours at a time.

• Nights and weekends required; hours and daily schedule will vary

Hourly wage: $18.00 per hour

Benefits offered and perks of working for Letterpress Play & Books: 

• (30 hour+ employees) Health insurance including medical, dental, vision

• Paid Time Off

• Vacation accrual starting first day of employment  (all statuses)

• Sick leave available immediately upon start of employment  (all statuses)

• Holiday Pay available to 30 hours+ employees after 3 months of employment

• Company paid parking 

• 25% Employee discount on Letterpress Play & Books merchandise, gifts and books

• Book discount goes up to 35% FOR BOOKS ONLY after 90 days of employment

• Access to Advance Reading Copies (ARCs) as well as other industry exclusive opportunities!

Resumes will be accepted, with a cover letter, until job posting expires. The start date will be in early August. 

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