Job Description

Job Description and Duties

Under the direction of the Supervisor I, Business Services Section, the incumbent performs functions to include centralized and mail support services for the Department’s Business Services Unit (BSU). 

Come join the Department of Managed Health Care and become a state civil service trail blazer! We have grown a strong community for our diverse workforce even in a remote environment by having deep and necessary conversations on belonging, diversity, equity and inclusion through our respective teams, book club, and committees while leveraging modernized technology tools to balance and allow for informal “water cooler” style conversations. This has resulted in an environment of trust and confidence building to effectively perform in our jobs and make decisions that allow us to reflect the communities that we serve through our mission.

Would you like to be part of a close-knit team while protecting consumer health care rights and ensuring a stable health care delivery system? This position plays a critical role in supporting the entire department with providing mail services to colleagues. This job is for you if you're looking for a position that offers variety such as interacting with collegues, setting up conference rooms, making deliveries, and providing support services, among other rewarding duties.

Join a village of people who are transforming state government!

Apply below by submitting your Standard State Application (STD Form 678) and cover letter. 

Please let us know how you heard about this position by taking a brief survey: .

Leave Program (PLP) 2025 agreement:

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction .

You will find additional information about the job in the .

Working Conditions

The DMHC has locations in Downtown Sacramento and Rancho Cordova. Both locations are located close to light-rail with various amenities. The incumbent will work in a climate-controlled cubicle and/or office environment with artificial lighting.

This position may be eligible for hybrid telework. The telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy. All employees who telework are required to be California residents and maintain California residency in accordance with Government Code 14200.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records.

Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment .

If you are using education to meet the minimum qualifications for this position, you MUST submit a copy of your college transcripts .

Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Desire to work in a fast-paced, service oriented state agency prioritizing accountability and customer service

2. Demonstrate the ability to use tact and diplomacy when providing customer service

3. Ability to communicate effectively, orally and in writing

4. Willingness to learn

5. Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect

6. Ability to follow approved Departmental policies and procedures

7. Strong attention to detail, work both independently and as part of a team, perform work accurately and thoroughly to meet deadlines

8. Ability to move boxes of up to 50 lbs

9. Possession of a valid California Driver's License (Please answer question #8 on the STD 678 - Examination/Employment Application)

10. Experience in delivering internal or external mail or packages.

11. Experience in operating a mail metering machine and scale.

12. Experience in performing administrative tasks such as filing, printing, producing binders, copying and receiving and stocking supplies.

13. Experience composing and responding to emails or other documents and communicating through other virtual platforms.

14. Experience utilizing a computer, copier, printer and scanner.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current occupational experience in the duties performed section.

Electronic applications through your CalCareer account are highly recommended.

If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please notate RPA: 26-012  and Job Control: JC-526176on your application.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification for Office Technician (General)is located at the top of this Job Announcement Posting under Minimum Requirements.

Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the .

PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 5:00 p.m. on the final filing date. Applications slipped under the door at the Human Resources Office will be time stamped the following business day.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - A Cover Letter is required.

Job Tags

Permanent employment, Full time, Work at office, Remote work

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