Job Description

Salary Range: $150,000 - $170,000

Job Posting End Date: July 29, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Excellent written and verbal communication.

• Proficiency in CRM and account management tools (preferred).

• High attention to detail and accuracy in data entry and reporting.

• Ability to prioritize task and manage time effectively.

• Strong problem-solving skills and a customer first mind-set.

• Understanding of billing and invoicing processes.

• Ability to work well in a team environment and handle confidential information.

Education & Experience Required

• Bachelor's Degree
• 5 or more years’ experience in relationship management that directly aligns with the specific responsibilities for this position

Or an equivalent combination of education and experience

Education & Experience Preferred

• State Insurance license.

Travel

Less than or equal to 25%

Principal Duties & Responsibilities

• Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention

• Builds and directs a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms

• Builds, enhances, and maintains effective relationships with complex client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability

• Collaborates with internal stakeholders on RFPs and go to market strategy

• Develops a multifaceted understanding of existing/targeted client organizations

• Develops and maintains collaborative relationships with internal stakeholders to achieve overall organizational objectives

• Develops, maintains, and executes complex client relationship plans to ensure clients overall service needs are met

• Identifies and resolves complex client issues/concerns in a timely manner

• Identifies clients with retention risk and develops and executes complex plans to retain clients

• Meets or exceeds all department targets for his/her assigned clients

• Participates in financial services &/or insurance industry trade organization meetings to build and Version: 22 strengthen market presence

• Provides feedback and intelligence to internal partners clients

• Serves as a subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & operational structure

• Drives retention goals across assigned clients

• Internally manages and partners with each operational area to ensure overall organization growth and success

• Must be self-motivated and willing to have difficult conversations within and outside the organization to help guide and grow our business

• Travel Amount: up to 25%

• Performs other related duties as required

Total Rewards

The salary range for this job is $150,000 - $170,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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